Reference

Privacy Policy for Your sutantoto Account

Your account data, payment records, and privacy requests are handled under one clear policy at sutantoto.

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sutantoto Privacy Policy for Your sutantoto Account
CONTACT ROUTES

Three Privacy Contact Paths

Fast privacy help matters when a phone number changes or a payment record looks unfamiliar. Our support team is available 09:00-23:00 WIB through live chat, WhatsApp, and email, so you can ask about account data without posting private details in the lobby. We may ask for your account ID, registered mobile number, and the last payment rail used, such as QRIS or DANA, before we discuss any record.

Team online

Live chat privacy queue

Use live chat when you are signed in and need a quick check on cookies, login sessions, or payment records. We confirm your account ID before discussing DANA, OVO, GoPay, or QRIS activity.

WhatsApp help desk

Message us on WhatsApp during 09:00-23:00 WIB if you cannot reach the account page. We will ask for limited identifiers and will not request your wallet PIN or one-time code.

Email privacy requests

Send deeper privacy requests to [email protected] when you need data access, correction, or deletion checks. Include your username and registered phone number, but leave out passwords and wallet PINs.

HANDLING STEPS

Six Ways We Handle Data

Privacy controls are built into the account flow, not hidden after you join. We separate identity details, payment matching records, cookie choices, game-session logs, and support messages so each type of data…

Account collection

When you open an account, we collect details needed to identify you, contact you, and keep the wallet tied to one profile. Extra documents are requested only when a transaction or security check needs them.

Payment matching

DANA, OVO, GoPay, and QRIS records are matched to your account by transaction reference, time, amount, and status. This helps us trace wallet movements without asking for your payment app password.

Cookie choices

Cookies help keep you signed in, remember language preference, and detect risky repeated login attempts. You can clear browser cookies anytime, though you may need to sign in again afterward.

Session security

Active sessions show the device type, login time, and broad location signal available to us. If you do not recognise a session, change your password and contact us through chat or email.

Lobby activity logs

We record account activity such as opening Live Roulette, Crash Games, Dota 2 markets, or Fish Hunter rooms. These logs help with disputes, fraud checks, and account safety rather than public sharing.

Retention and removal

Some records must stay for payment tracing, security checks, and legal duties. When data is no longer needed, we delete it, anonymise it, or limit access inside our internal tools.

Privacy Questions Before You Join

Your privacy questions should be answered before you share a phone number, scan QRIS, or open a game room. These answers explain the account data we collect, why payment records are kept, how cookies work, and how you can ask us to correct or remove details. If your question includes private data, contact us through live chat, WhatsApp, or [email protected] instead of sharing it publicly.

We collect details such as username, registered phone number, login records, device signals, and wallet activity. If a security or transaction check is needed, we may request extra proof tied to your account.

We keep transaction references, time, amount, status, and the payment rail used. We do not need your wallet app password, and we use these records to match deposits, withdrawals, and dispute checks.

Yes. Contact live chat, WhatsApp, or [email protected] with your username, registered phone number, and the detail that needs correction. We may verify your identity before changing anything on the account.

You can request deletion by email or support chat. Some records may remain when required for payment tracing, security checks, or legal duties, and we will explain what can be removed.

Our cookies are used for sign-in status, language preference, security checks, and basic site measurement. You can clear cookies in your browser, but the next visit may ask you to sign in again.

Yes. We may record when your account opens Live Roulette, Jewels of Prosperity, Super Bingo, Crash Games, or similar rooms. These records help settle disputes and protect the account from misuse.

For privacy requests, use live chat or WhatsApp from 09:00-23:00 WIB, or email [email protected]. Avoid sending passwords, wallet PINs, or one-time codes through any contact channel.

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